When you create an account, play, or make a transaction on win88, certain information is shared with us. This Privacy Policy explains how we use that information, how long we keep it, and who we do or don't share it with. We've written it in plain language, because every player in Bangladesh has the right to know.
Introduction & Scope
This Privacy Policy applies to all users of the win88.express website and the Win88 mobile app. The entity operating the Win88 platform processes your personal data in accordance with this policy.
This policy has been drafted in accordance with Bangladesh's applicable data protection regulations. win88 is committed to following internationally recognized data protection standards.
- This policy applies to all win88 services — Sports Betting, casino games, lottery, and more.
- Any links to third-party sites or services are governed by their own privacy policies.
- Payment providers contracted with Win88 maintain their own data protection policies; however, we work exclusively with trusted partners.
What Types of Data Are Collected
Win88 collects two types of data — what you provide directly, and what is gathered automatically based on how you use the platform:
Information You Provide:
- At registration: full name, mobile number, date of birth, address
- During account verification: a copy of your National ID or passport
- At the time of payment: bKash / Nagad / Rocket number or bank account details
- When contacting support: the content of your messages
Automatically Collected Data:
- Device type, operating system, browser version
- IP Address & Geographic Location (country level)
- Platform Activity & Session Logs
- Cookies & Session Data
Why We Collect Your Data
Win88 only collects data that is necessary for specific purposes. No unnecessary information is requested. The primary reasons are:
- Account Management: To verify your identity and ensure the security of your account.
- Financial Transactions: To process deposits and withdrawals accurately and to prevent fraud.
- Legal Obligation: To complete the KYC (Know Your Customer) process in compliance with national regulatory requirements.
- Service Improvement: Analyzing usage patterns to improve the win88 app and website experience.
- Responsible Gaming: Detecting unusual gaming patterns to protect users.
- Contact: To send important updates, transaction confirmations, and provide support.
How Your Data Is Used
All data collected by Win88 is used solely for specified purposes. The table below outlines the types of data collected and the purpose of each:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Name, address, date of birth | Account Verification, Age Confirmation | Contractual Requirements |
| Mobile Number | OTP verification, emergency contact | Security Interests |
| Identity Documents | KYC Process, Fraud Prevention | Legal Obligations |
| Payment Information | Transaction Processing | Contractual Requirements |
| Usage Logs | Security Monitoring, Service Improvement | Legitimate Interest |
| Gaming History | Responsible Gaming & Dispute Resolution | Legal Obligations |
Win88 never shares your data with third parties for advertising purposes.
Data Storage & Security Measures
Win88 follows industry-leading standards to keep your data secure:
- 256-bit SSL Encryption: All data transmissions are protected with the highest standard of encryption.
- Firewall Protection: Win88 servers are protected by multiple layers of active firewalls.
- Regular Security Audits: Third-party security experts conduct regular system audits.
- Access Control: Win88 staff can only access the data necessary for their specific role.
- Data Retention Period: Even after an account is closed, certain data is retained for a legally required period (typically 5 years) and then securely deleted.
Data Sharing Policy
Win88 never sells your data. However, there are limited circumstances in which information may be shared:
- Payment Providers: Minimum data necessary to process transactions via bKash, Nagad, Rocket, or bank transfer.
- Game Provider: Minimal session data required to ensure fair game outcomes.
- Law enforcement agencies: In response to a valid court order or official government directive.
- Auditor: For audit purposes as required by the licensing authority.
Outside of the cases listed above, Win88 does not share your data with anyone. Your information is never used for advertisers, data brokers, or any other commercial purpose.
Cookies & Tracking Technologies
Win88's website and app use cookies — small text files stored on your device that help the site remember your preferences.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Login sessions, security tokens | Cleared when the session ends | |
| Language preferences, interface settings | 30 Days | |
| Site Usage Statistics | 90 Days |
You can delete or block cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain win88 features.
Your Data Rights
Every Win88 user has the following rights regarding their personal data:
- Right to Access: To find out what data Win88 holds about you, simply submit a request to our support team.
- Right to Rectification: If any of your information is incorrect, you may request a correction.
- Right to Erasure: You may request deletion of your data after closing your account, subject to any legal retention requirements.
- Right to Restrict Processing: You can request that your data no longer be used for specific purposes.
- Right to Portability: You may request a copy of your data in a readable, portable format.
To exercise any of these rights, email Win88 Support at: support@win88.express. All requests will be responded to within 30 days of receipt.
Protection of Minors' Data
Win88 is strictly for users aged 18 and above. win88 does not knowingly collect data from anyone under the age of 18.
- Date of birth is verified at the time of registration.
- Proof of age may be requested during account verification.
- If an underage account is identified, it will be closed immediately and all associated data will be deleted.
If a parent suspects their child has created an account on Win88, please contact us immediately at support@win88.express.
Privacy Policy Updates
Win88 may update this privacy policy as needed. If changes are made:
- The "Last Updated" date at the top of the page will be revised accordingly.
- For significant changes, you will be notified via your registered mobile number or app notification.
- At least 7 days' notice will be given before any changes take effect.
- If you do not agree to the updated policy, you will have the option to request account closure.
Contact
For any questions, concerns, or requests related to this privacy policy, please contact Win88:
- Email: support@win88.express (typically responds within 2–6 hours)
- Live Chat: 24/7 Support via the Win88 Website or App
To file a formal data protection complaint, send an email with the subject line "Privacy Complaint." win88's dedicated team will respond in writing within 30 days.